AT&T’s Systems Are Running Slow…On Their Busiest Day of the Year
July 11, 2008 on 9:43 am | In Uncategorized | 1 CommentYou think they would be a little better prepared for this.
From my live blog:
9:29: Just saw a copy of an email about the system issues stating:
“Current Issues and Workarounds
These are the issues that are currently being worked. We do not have solutions for some of the systematic issues just yet. As many workarounds as are available are provided below.
Issues upgrading a FT line (CARE only):
Work around to get customer out the door: split line off of the FT, make individual and then put back on the FT account.
Tethering for Unbrick is slow or erroring (telegence and care)
Send customer home to tether. Reps will still be comped.
Cannot add a line to an existing FT account (CARE only):
New line Port-in Failures:
The vast majority of our port failures have been because the rep is not asking for the Pin/Password. This field MUST be populated if the customer has a pin/passcode on their account.
Cannot sell out the 16GB white device (69115)- not available for sale (care and telegence) on both new line (port) and upgrade:
Not showing as a 3G device.
The CSS for upgrades in CARE markets is not printing the Upgrade Fee for ANY phone sales. iPhone and non-iPhone.
Rep must be sure to cover the fee with the customer. Fix is not until Tuesday.
Feature Conflict with Existing FT Messaging”
I didn’t get the second page, so if anybody wants to fill that in, email me.
Picture after the jump.
Continue reading AT&T’s Systems Are Running Slow…On Their Busiest Day of the Year…
My Journey For an iPhone Begins…
July 11, 2008 on 5:45 am | In Uncategorized | No CommentsIt’s 5:30 and my journey begins for an iPhone. Although I am not as hardcore as these people, I am pretty excited to get my wife and her sister an iPhone when it releases today. Having a four year old daughter, I am not able to wait in line overnight to get my hands on one. Daycare does not open until 6:30, so this is as early as I could get started. Our daughter is not going to be happy when I wake her up this early. Heck, I am not happy to wake up this early. I will keep you updated as I arrive to the AT&T store (which I actually worked at for three years). I can’t wait to see the look on all the Apple fanboys when I show up blogging on my PC…
7:00: Daycare was a few minutes late opening but traffic was not too bad. I am number 59 in line. It just so happens that my spot has a bench to sit on. They won’t tell us how many are in stock. I got a free bottle of water. I wonder what happens if I have to go to the bathroom. I’ll take it easy on the water. Pictures below.
I just saw a person that was waiting in line last year for the iPhone and the Ms. Debbie Heroman, the lady that did our flowers.
7:22: The guy in the number 61 spot bought a first-gen iPhone two weeks ago and now has to wait in line to exchange it for the 3G version. What rock was he hiding under?
8:00: The doors are finally open. I ran to Starbucks to use the bathroom while someone held my spot in line. I talked to the first people in line and they said they got here about 11:30 last night. I also got a glimpse of the new phone. Pretty nice looking. The line is moving fast.
8:30: Pretty much at a standstill. I’m sure activating in store this year is going to make the wait a little longer. I’ve made a few business contacts while waiting in line.
8:40: Someone just came outside and said there was a “small glitch” in the system. Great.
8:44: I’m starting to hear a lot of cell phone conversations saying “I’m gonna be a little late for work.”
8:49: Some guy just shouted “Does anybody want to buy a BlackBerry Curve?!” My battery is about to die on my laptop. I’ll be back when I plug it back in.
9:29: Just saw a copy of an email about the system issues stating:
CNet Reviews Cellphone Radiation Levels
June 13, 2008 on 10:45 am | In Uncategorized | No CommentsCNet compiled a list of cellphone radiation levels for US cellphones. This information is available to the public through the FCC website. CNet’s list explains what the “specific absorption rate (SAR)” level means and the maximum level allowed by the FCC. Looks like I’ll be wearing my tin foil hat when using my BlackBerry curve. I wonder what effect it has when it is in your pocket? Thank goodness for belt clips.
Read below for the link and some videos showing people popping popcorn using cellphones (supposedly an advertisement and not real, still cool though).
WWDC 2008: Steve Jobs announces… 3G iPhone
June 9, 2008 on 1:47 pm | In Uncategorized | No CommentsIt is finally official, Apple CEO Steve Jobs just announced a 3G version of the iPhone.
3G, Built-in GPS, 5 hours of talk time on 3G, 8GB for $199, 16GB for $299
Launching July 11th. Read more for other announcements from Apple.
You can watch the entire keynote here.
Thanks Engadget.
Contact us if you want to know how these announcements can help your business.
Ben
ben@wirelessiqllc.com
www.wirelessiqllc.com
Other things announced today:
Continue reading WWDC 2008: Steve Jobs announces… 3G iPhone…
BlackBerry dominates the smartphone market for Q1
June 3, 2008 on 6:59 pm | In Uncategorized | No CommentsHere is a breakdown of the market share of smart phone sales in the first quarter of 2008 and some thoughts behind the numbers.
RIM (BlackBerry) – 44.5% up from 35.1% in Q4- Staying strong due to the anticipated release of the GSM 3G version of their device. There have been a lot more advertisements on television, something that has not been present in the past. There was also an announcement of the BlackBerry Partners Fund. A joint venture between RIM and a few venture capitalists to promote the development of third party applications.
Apple – 19.2% down from 26.7% in Q4- Also anticipating the release of a GSM 3G version of the iPhone. Unlike BlackBerry, Apple has only one device model in the marketplace, making would be purchasers inclined to wait for the newer version. Apple has inked agreements with many foreign carriers to sell the iPhone. This number will probably go up in the next few quarters. It is still not bad for a company that entered the market less than one year ago.
Palm – 13.4% up from 7.9% in Q4 – Finally some good news for palm. The Centro took off when it was released. The device is more mainstream than the 650 and 680, making it more desirable for the younger demographic. The price is positioned significantly lower than the iPhone and BlackBerry devices.
Samsung – 8.6% up from 5.1% in Q4 – The GSM BlackJack II and the CDMA version, the Ace offered by sprint, also gave consumers a low cost option when choosing a smart phone.
HTC – 4.1% down from 7.9% in Q4 – Not much being released by HTC either and their phones are generally more expensive than other options.
Motorola – 2.6% down from 7.5% in Q4 – Motorola is really struggling right now. Not much released except for the Q9, an update from the original CDMA Q. When it comes to GSM, consumers have way too many other options compared to the Q. Not to mention Motorola has been dealing with the turmoil of selling off its mobile division.
You can read the original article here.
Feel free to check out our website or contact us if you are deciding which smart phone to buy.
Ben
iPhone 2.0 software update coming soon
June 2, 2008 on 2:25 pm | In Uncategorized | No Comments[Update 6/9/2008 - iPhone software update pushed back to "early July," probably to coincide with the 3G iPhone release]
[Update 6/11/2008 – (via Engadget) The software update may come earlier than expected. Apple’s Australian website is showing that the App Store will be available on June 27th)
Back in March, Apple CEO Steve Jobs announced a software update that will help the iPhone evolve and better position itself in the business segment and against other smart phones. With rumors circulating about a 3G iPhone release, early adopters of Apple’s wireless device can get the software upgrade for free and take advantage of true business applications, without having to upgrade their device. These applications include access to Microsoft Exchange’s wireless sync capabilities, increased control by IT administrators, and third party application support. Jobs anticipates that this software update will be released before the end of June, probably around the one year anniversary of the iPhone launch date. We will have a video review when the update is released. Read on for more details about the update.
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